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Product Information
Please use the links below to
jump to answers specific to that topic:
Online Ordering / Product
Search
Online Ordering / Shopping Cart
Product Information
Frequently Asked Questions
Online
Ordering / Product Search
You can browse our vast selection
of fixtures by Collection, Type or Finish.
How do I search for a specific product?
To find a product, create a search by
selecting the desired Collection, Type or Finish. Click Go.
Mouse over the image representing that category and click
on it. The results of your search will appear on the page.
If there are multiple fixtures that meet your criteria, the
number of pages will be displayed.
What if I know the specific item
number for a product?
You may search by item number or keyword. Click on the Search
link in the upper right hand corner of the page. You may enter
specific product information or an item number in the search
box, and then hit Submit. Your results will be displayed on
the following Search Results Page.
How can I obtain additional product
information?
To see additional product information
such as dimensions, glass type or available finishes, scroll
through the pages to view the fixtures for that category.
Click on any of the images for additional product information.
Can I view a larger image of the
product?
Yes, you can view a larger version of
any of our fixtures by simply clicking on the image or selecting
View larger image from the Additional Product Information
box. Once you are finished, just click on the "X"
in the upper right hand corner of the box to close it.
Online Ordering
/ Shopping Cart
As you select fixtures from the Capital
Lighting Fixture Company site, we will automatically place
them in your very own shopping cart. At any time, you can
add additional items, change quantities of existing items
or proceed to checkout to complete the purchase.
How do I add items
to my Shopping Cart?
Once you have selected the fixture you
would like to purchase, click on Purchase and you will be
taken to the Shopping Cart. The fixture you have selected
will be automatically added to your cart.
Can I change the
item quantity?
Yes. To change the number of fixtures
that you would like to order, go to your Shopping Cart. Enter
the new quantity in the Quantity field and click on Update
Quantities. The Shopping Cart will then recalculate your Extended
Price based on the new quantity.
How do I delete
items from my shopping cart?
Should you decide you do not want to
purchase a particular fixture that is already in your Shopping
Cart, simply change the Quantity to “0” (zero)
and click on Update Quantities. The Shopping Cart will then
remove that item from your order.
What if I have
to cancel an order?
Your order is not finalized nor transmitted
until you select the Submit Order button on the Order Confirmation
page. If you decide that you’d no longer like to purchase
the items in your Shopping Cart and would like to clear the
Shopping Cart contents for future use, simply change the Quantity
to “0” (zero) for all items in the cart and click
on Update Quantities. This will clear all items from your
Shopping Cart.
How does the Quick
Order Form work?
The Quick Order Form allows you to quickly
and easily add the item numbers and quantities of fixtures
without having to click on each item and select Purchase.
Any time you visit the Capital Lighting website and know which
fixtures that you would like to purchase, click on the Quick
Order Form link on the upper right hand corner of the page.
Enter the Item Number and Quantity. Once you click on Purchase,
you will be taken to your Shopping Cart. Once in your Shopping
Cart, you can Update Quantities, Continue Shopping or proceed
to Checkout.
If you’d like to add additional items
to your Shopping Cart, do not hit the “Back” button
on your browser; instead, click on the Quick Order link on
the upper right hand corner of the page. Following directions
as before, proceed with entering additional item numbers in
the quick order form.
Product
Information
The vanity fixture I’ve selected
has white faux alabaster glass. Can I get it with rust scavo
glass?
Most of our glass shades for vanity
fixtures are interchangeable and can be purchased separately
from our distributors. Be sure to check with your distributor
that the glass in which you’re interested will fit the
vanity fixture correctly.
How do I order replacement glass
or shades?
Most distributors stock replacement
glass or can order it. Pricing information is available from
your local Capital Lighting distributor.
How much chain and wire comes with
my chandelier?
Most of our hanging fixtures include
10 feet of chain and 15 feet of wire. However, there are exceptions
(e.g., pendants, petite chandeliers). Chain information is
shown in our catalog and is also available from your distributor.
Can I get extra chain for my hanging
fixture?
Additional chain is available for purchase
for all hanging fixtures. It is important to identify the
fixture for which you are ordering the chain to ensure you
receive the proper gauge.
I see a fixture I like but would
like it in another finish.
Fixtures are available in the finish
shown on this website and in any other finish that is listed
with the particular fixture.
Are installation instructions included
with the fixture?
Installation instructions are included
with all Capital Lighting fixtures. They are found in the
orange parts bag inside the box. Additional installation instructions
can be provided on an as needed basis. Contact your Capital
Lighting distributor.
I find I’m missing a part
to my fixture. What can I do?
Missing and/or replacement parts can
be ordered through your Capital Lighting distributor.
My builder needs to know the backplate
dimensions of the vanity fixture I’ve selected. How
can I find this?
Your Capital Lighting distributor can
provide you with this information.
Can I order fixtures in a custom
size?
At this time, our fixtures are available
only in the sizes shown.
How do I know what size chandelier
is best for my dining room?
Generally, the diameter of a dining
room chandelier should be equal in inches to the length plus
width of the dining room in feet. Example: For a room measuring
12 feet x 15 feet, the fixture should have a diameter of 27
inches. (12 + 15 = 27).
How far above my dining table should
a chandelier hang?
The chandelier should hang 30 inches
above the table and 12 inches narrower than the table. If
the dining room ceiling is higher than 8 feet, the chandelier
should be raised 3 inches for each additional foot of ceiling
height.
What can I do to prevent my polished
brass outdoor fixtures from weathering?
Weathering over time is a natural process.
A wax protectant can be applied to delay the process.
I want to extend
or shorten the length of my mini pendant. Can I purchase extra
rods or take out any portion of the rods that come with the
mini pendant?
Each of our mini pendants is assembled using removable sectional
rods in varying lengths. Additional rods can be purchased
through a Capital Lighting distributor.
My fixture takes
a 60-Watt bulb. Can I use a higher wattage for more light?
No. You may use less wattage, but never more.
Can I use a dimmer
on my fixture?
Yes - and using dimmers will increase the life of the fixture’s
bulbs.
What is the difference
between damp location and wet location rating?
Damp indicates areas in which the fixture will have indirect
contact with moisture (bathrooms, garages). Wet indicates
an area in which the fixture may have direct contact with
moisture (outside, breezeways, carports).
Will a mini pendant
work on a sloped ceiling?
Yes. Our mini pendants come with a swivel on the ceiling canopies
to handle very steep ceilings (almost 90 degrees of rotation
on some models).
Frequently Asked Questions
From where does
Capital ship its fixtures?
Our warehouse is located in Flowery Branch, GA, northeast
of the metro Atlanta area.
I’m looking
for a distributor in my area, but cannot locate one on your
website.
Please call Capital Customer Service at 800.323.3257 for additional
information.
Do you sell to the
public?
At this time we do not sell directly to the public.
I would like to
order a catalog.
You can order our full-line
catalog on this website or contact a distributor in your
area.
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